Signs this is happening to you
- People on Outlook, Hotmail or Live find you in junk.
- Outlook shows a question mark where your picture should be.
- Large companies, who mostly use Microsoft, never seem to reply.
- Your email reaches Gmail fine, so you assumed all was well.
Why does Outlook put my email in junk?
Every big email company has its own rules. Microsoft is one of the strictest. If it can't prove your email came from you, it often sends it straight to junk, even when Gmail lets it through.
So a business can look fine to half its customers and be in the junk folder for the other half.
What does the question mark in Outlook mean?
When Outlook shows a question mark instead of a picture or initials, it is telling the reader it could not confirm who sent the email. It is a quiet warning to your customer: be careful with this one.
Why does this hit business customers hardest?
Most large companies, schools and councils run on Microsoft. If your email lands in junk there, it is your biggest clients who miss it.
What we find that others miss
These are small things. Each one is enough to send your email to spam, or let a fake through.
- A change Microsoft is making that will quietly break the email of some companies that use it.
- A new tool that sends email in your name but was never set up to prove it.
- A list of your email tools that has quietly grown past a hidden limit. Past that point it stops working for all of your email.
- Two settings that each look right on their own, but cancel each other out, so neither one works.
Is any of this hiding in your email? Find out today.
Why senderframework.com
You shouldn't have to pick which half of your customers hears from you.
We check your email the way the big email companies do, every day, and show you what stands between you and the inbox.
senderframework.com was built by people who have spent years in the email business, fixing problems just like this one for businesses just like yours. We have seen every way business email goes wrong. Email is all we do, and we do it every single day.
- We watch your email every day, and the spam lists every hour. You will never have to wonder again.
- Once you're set up, the big email companies report to us each day on the email sent in your name. We read every line, so you don't have to.
- Plain words, not codes. What's wrong, how much it matters, and what to do about it.
- The exact change to make, built from what you already have. Hand it to whoever runs your email and it's done.
Not ready yet? See where your email stands in seconds, free: