Business email problems

If your business sends email in its own name, you will meet these problems sooner or later. Each one has a cause. We have spent years finding them, and we find them every day.

Email that doesn't arrive

Your customers say they never got your emailYou sent it. It's in your sent folder. But the customer swears it never came. How many more went missing that nobody told you about?Why your business emails keep going to spamYou're not sending spam. So why do your emails keep ending up in the junk folder, even for people who know you by name?Your emails go to junk in Outlook and HotmailGmail users get your email. But people on Outlook, Hotmail or a work Office account keep finding you in their junk folder. Why the difference?Your invoices and quotes are going to spamWhen an invoice lands in spam, you get paid late. When a quote lands in spam, you lose the job to someone else. Either way, it costs you money.Your email went wrong after a changeYou moved to a new email company. Or built a new website. Or started sending from a new tool. Soon after, people stopped getting your emails.Your IT person says your email is fine. Is it?You asked, and you were told it's all set up. Yet emails still go missing. Both things can be true.The email problems nobody tells you aboutBusiness email almost never breaks with a bang. It breaks quietly, a little at a time, and no one is told.

Fake email in your name

Someone is sending email in your nameA customer forwards you an email "from you" that you never sent. Or you start getting replies to messages you never wrote. Someone is using your name.You're getting spam from your own email addressThe email says it's from you. It was sent to you. And you never wrote it. It's unsettling, but it's more common than you think.A customer paid a fake invoice that looked like yoursThe email had your name, your logo, your usual words. It asked the customer to pay a new bank account. They did. Now the money is gone, and they are asking you why.Is your email hacked, or is someone faking it?People tell you spam is coming from your email. Your heart sinks. Has someone broken in? Or is it something else?Bounce-backs for emails you never sentYour inbox fills with "message could not be delivered" notes. But you never sent those emails. Someone else did, in your name.Your spare web addresses can be used against youMany businesses own a few extra web addresses: an old name, a spelling people get wrong, one bought "just in case". They don't send email. But scammers can.Is this email really from them?An email looks like it's from your bank, a supplier or your boss. It asks you to pay, to click, or to sign in. Something feels a little off.

Warnings, bounces and blocks

Gmail or Yahoo are turning your email awayThe biggest email companies have changed their rules. Email that can't prove where it came from is now sent to spam, or blocked.Gmail warns people to be careful with your emailYour customer opens your email and sees a yellow or red box: "Be careful with this message." Would you click a link under that? Neither would they.Gmail shows "via" next to your nameYour email arrives as "Your Business via some-other-company.com". It looks odd, and to a careful customer, it looks a bit suspicious.Your emails keep bouncing backYou hit send, and a few minutes later it comes back: "Message not delivered." Once is a typo. Again and again is a problem.Is your business on a spam list?There are lists of senders that email companies don't trust. If your business ends up on one, your email can be blocked almost everywhere.

Tools that send email for you

Your newsletters and offers are going to spamYou write a good newsletter, send it to people who asked for it, and almost no one opens it. Most of them never saw it.You spend thousands sending emails. Are you spending $29 to protect them?Businesses spend thousands of dollars each month on email marketing. That's a big investment. But what happens if your emails don't reach your customers?Emails from your website's contact form aren't arrivingSomeone fills in the form on your website. They wait for your answer. You never got their message. They think you don't care.Your online shop's order emails go to spamA customer buys from your shop and waits for their receipt. It never comes. Now they think the order failed, or worse, that you took their money.

Stop wondering. Start knowing.

We watch your email every day, find the small things that send it to spam or let fakes through, and tell you in plain words what to do.

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