Signs this is happening to you
- Customers say they never got the invoice.
- Payments come in later than they used to.
- You resend invoices by hand, and those arrive.
- Quotes get no reply, then the job goes to someone else.
Why do my invoices go to spam?
Invoices and quotes are often sent from a tool, not from your own mailbox: QuickBooks, Xero, FreshBooks, your booking system or your website. Each of these sends email in your name.
If even one of them isn't set up to prove it is allowed to, the inbox can't tell it apart from a fake invoice. Scammers send a lot of fake invoices, so the inbox plays safe and hides yours.
Why does a resent invoice arrive when the first one didn't?
Because you sent it yourself, from your own mailbox, which can prove it's you. The first one came from the tool, which couldn't. Same words, same name, very different result.
Why doesn't my IT person know?
Tools get added over the years by different people. No one keeps a full list. A tool that was set up right can be broken by a later change to something else. From the outside it all still looks fine.
What we find that others miss
These are small things. Each one is enough to send your email to spam, or let a fake through.
- A new tool that sends email in your name but was never set up to prove it.
- A tool that sends for you, but vouches for your email in its own name instead of yours.
- A list of your email tools that has quietly grown past a hidden limit. Past that point it stops working for all of your email.
- A setting that still points at a service you closed, so part of your email no longer adds up.
- Two settings that each look right on their own, but cancel each other out, so neither one works.
Is any of this hiding in your email? Find out today.
Why senderframework.com
Getting paid shouldn't come down to luck.
We make sure every tool that sends in your name can prove it's you, and we tell you when one can't. Your invoices go where they belong: in front of the person who pays them.
senderframework.com was built by people who have spent years in the email business, fixing problems just like this one for businesses just like yours. We have seen every way business email goes wrong. Email is all we do, and we do it every single day.
- Once you're set up, the big email companies report to us each day on the email sent in your name. We read every line, so you don't have to.
- Plain words, not codes. What's wrong, how much it matters, and what to do about it.
- The exact change to make, built from what you already have. Hand it to whoever runs your email and it's done.
- When something breaks, you hear it from us first, not from a customer.
Not ready yet? See where your email stands in seconds, free: