Signs this is happening to you
- Customers ask if their order went through.
- "Where is my order?" questions, when tracking was sent.
- Password reset emails that never arrive.
- Refund requests and disputes from worried buyers.
Why are my order emails going to spam?
Your shop, whether it runs on Shopify, WooCommerce, Squarespace or Wix, sends emails in your business name. If it isn't set up to prove it may, inboxes can't tell your receipts from the fake ones scammers send.
Fake order and shipping emails are among the most common scams there are. So inboxes are wary of yours.
What does it cost a shop?
Calls and emails asking "did it work?". Orders placed twice. Payment disputes from people who think they were robbed. And customers who don't come back.
What we find that others miss
These are small things. Each one is enough to send your email to spam, or let a fake through.
- A new tool that sends email in your name but was never set up to prove it.
- A tool that sends for you, but vouches for your email in its own name instead of yours.
- Two settings that each look right on their own, but cancel each other out, so neither one works.
- Fewer of your emails passing than last week, long before anyone says a word.
Is any of this hiding in your email? Find out today.
Why senderframework.com
Your shop runs on trust. Every receipt should arrive.
We make sure the emails your shop sends in your name can prove it's you, and we tell you when something slips.
senderframework.com was built by people who have spent years in the email business, fixing problems just like this one for businesses just like yours. We have seen every way business email goes wrong. Email is all we do, and we do it every single day.
- Once you're set up, the big email companies report to us each day on the email sent in your name. We read every line, so you don't have to.
- Plain words, not codes. What's wrong, how much it matters, and what to do about it.
- The exact change to make, built from what you already have. Hand it to whoever runs your email and it's done.
- When something breaks, you hear it from us first, not from a customer.
Not ready yet? See where your email stands in seconds, free: